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CC Department Corner
- CC 2025 REFRESHER COURSE
- Customer Service Index (CSI)
- Coverage and Counter Products
- Credit Card Authorization, Payments and No-Shows
- Mileage and Geographical Restrictions
- Security Deposit Policy
- Acceptable Payment Methods
- Incident Report Form and Claims
- Smoking/Cleaning Fee
- Rental Requirement / Rental Qualification, Young Drivers Fee, Restrictions and One-way Rentals
- Call Disposition via Backoffice
- Removing a Renter from DNR or Do Not Rent List
- How to Unlock a TSD User
- After Hours Return and Shuttle Guide Links
- How to Locate Car Registration via TSD Fleet Hub
- CenPos Service Status Website
- CC Training Material: Building Rapport
- Generating a Reservation in Backoffice
- How to Remotely Initial and Sign the Rental Agreement
- NÜ Car Rentals Quality Assurance Form: QA Breakdown
- How to Send Toll Usage to Customers
- Chatbot via Zendesk
- Lost and Found Process Overview for NÜ Car Rentals
- CC Chatbot Ticket Processing
- SlimCD No-Show Refund
- NÜ Car Rentals Call Flow Guide
- DRIVE Rental Cars Call Flow and QA Scoring Guide
- Call Disposition BETA – Sales Disputes for CC Department
- Ring Recording Via BackOffice Tool (Call Disposition Report BETA)
- Rental Extensions
- Reservation Status Guide for Affiliates
- OTA Booking Codes
- NÜ Car Rentals — Service Animal Policy
- NÜ Car Rentals — Hand Control Policy (ADA)
- Understanding and Applying the XXAR Vehicle Classification
- Cancellation of Reservation
- MENÜ – Counter Product Pricing 2025
- Prepaid Fuel Option and Related Scenarios
- Updated Procedure – DEN Shuttle Complaints Handling
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