NU Help Center
Help Center

Reservations

  • Generating a Reservation in Backoffice
  • NÜ CAR GROUP VISUAL GUIDE 2025
  • Reservation Status Guide for Affiliates
  • OTA Booking Codes
  • NÜ Car Rentals — Hand Control Policy (ADA)
  • Understanding and Applying the XXAR Vehicle Classification
  • Cancellation of Reservation
  • MENÜ – Counter Product Pricing 2025
  • Prepaid Fuel Option and Related Scenarios

Lost & Found

  • Lost and Found Process Overview for NÜ Car Rentals

Toll & Violations

  • How to Charge Violations for Non-Rev Contracts Only
  • How to Send Toll Usage to Customers

Payments

  • Acceptable Payment Methods
  • Security Deposit Policy
  • Credit Card Authorization, Payments and No-Shows
  • Cancellation of Reservation
  • SlimCD No-Show Refund

CC Department Corner

  • CC 2025 REFRESHER COURSE
  • Customer Service Index (CSI)
  • Coverage and Counter Products
  • Credit Card Authorization, Payments and No-Shows
  • Mileage and Geographical Restrictions
  • Security Deposit Policy
  • Acceptable Payment Methods
  • Incident Report Form and Claims
  • Smoking/Cleaning Fee
  • Rental Requirement / Rental Qualification, Young Drivers Fee, Restrictions and One-way Rentals
  • Call Disposition via Backoffice
  • Removing a Renter from DNR or Do Not Rent List
  • How to Unlock a TSD User
  • After Hours Return and Shuttle Guide Links
  • How to Locate Car Registration via TSD Fleet Hub
  • CenPos Service Status Website
  • CC Training Material: Building Rapport
  • Generating a Reservation in Backoffice
  • How to Remotely Initial and Sign the Rental Agreement
  • NÜ Car Rentals Quality Assurance Form: QA Breakdown
  • How to Send Toll Usage to Customers
  • Chatbot via Zendesk
  • Lost and Found Process Overview for NÜ Car Rentals
  • CC Chatbot Ticket Processing
  • SlimCD No-Show Refund
  • NÜ Car Rentals Call Flow Guide
  • DRIVE Rental Cars Call Flow and QA Scoring Guide
  • Call Disposition BETA – Sales Disputes for CC Department
  • Ring Recording Via BackOffice Tool (Call Disposition Report BETA)
  • Rental Extensions
  • Reservation Status Guide for Affiliates
  • OTA Booking Codes
  • NÜ Car Rentals — Service Animal Policy
  • NÜ Car Rentals — Hand Control Policy (ADA)
  • Understanding and Applying the XXAR Vehicle Classification
  • Cancellation of Reservation
  • MENÜ – Counter Product Pricing 2025
  • Prepaid Fuel Option and Related Scenarios
  • Updated Procedure – DEN Shuttle Complaints Handling

Featured Articles

Popular Articles
  • CC 2025 REFRESHER COURSE
  • Customer Service Index (CSI)
  • Coverage and Counter Products
  • Credit Card Authorization, Payments and No-Shows
  • Mileage and Geographical Restrictions
Newest Articles
  • MENÜ – Counter Product Pricing 2025
  • Cancellation of Reservation
  • Understanding and Applying the XXAR Vehicle Classification
  • NÜ Car Rentals — Hand Control Policy (ADA)
  • NÜ Car Rentals — Service Animal Policy
Recently Updated Articles
  • Updated Procedure – DEN Shuttle Complaints Handling
  • Prepaid Fuel Option and Related Scenarios
  • How to Send Toll Usage to Customers
  • Chatbot via Zendesk
  • Lost and Found Process Overview for NÜ Car Rentals