Understanding and Applying the XXAR Vehicle Classification
This article provides clarification and standardized guidance regarding the XXAR reservation classification for rental vehicles. This ensures consistency across all locations and empowers our staff to support customers effectively without needing further case-by-case clarification.
The Core Definition of XXAR
The XXAR classification is defined by a set of minimum vehicle requirements. A vehicle must meet all of these criteria to qualify:
- Size: Compact or larger.
- Seating: Seats at least 4 passengers (4-door or 2-door vehicles fit this as long as 4 seats are available).
- Transmission: Equipped with an automatic transmission.
- Fuel: Operates on gasoline.
Standard Fleet Application by Location
In daily practice, the XXAR designation is assigned to the vehicle types that are most readily available within each branch’s fleet.
| Location | Typical XXAR Vehicles |
| DEN | Generally includes mid-size sedans such as the Chevrolet Malibu or similar models. |
| PHX | Generally includes mid-size sedans such as the Chevrolet Malibu or similar models. |
| SLC | Vehicle availability may fluctuate more frequently due to a smaller fleet and tighter inventory. |
Guidelines for Specialty and Substitution Vehicles
Occasionally, specialty or larger vehicles may be temporarily assigned to fulfill XXAR reservations when standard options are unavailable. This practice varies by location and has specific exclusions.
| Location | Allowable Substitutions | Never Assign as XXAR | Special Instructions |
| DEN | Trucks or other larger vehicles. | Sprinters | DEN has the most diverse fleet, offering the widest range of options. |
| PHX | 8-passenger Metris (during peak/sellouts, if criteria are met). | Mini Coopers or Sprinters | Use the Metris only if it best meets availability and aligns with XXAR criteria. |
| SLC | Sprinters (on days of limited availability). | (None specified, but standard XXAR rules apply) | If a Sprinter is provided, offer the customer a vehicle exchange the following day. |
Key Takeaway for Agents
- Follow the Four-Point Definition: Always ensure the vehicle substitution meets the core XXAR criteria (4+ seats, Automatic, Gasoline, Compact/Larger).
- Adhere to Location-Specific Rules: Pay close attention to the designated exclusions for PHX and DEN.
- Document Special Circumstances: Agents must continue to document all special vehicle assignments or substitutions (e.g., using a Metris or a Sprinter) in the reservation notes.
By applying this standardized guidance, we can ensure we are consistent and confident in handling all XXAR-related inquiries and reservations. Please reach out to your manager if any further questions arise.