NU Car Rentals Help Center
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Reservations
- Generating a Reservation in Backoffice
- NÜ CAR GROUP VISUAL GUIDE 2025
- Reservation Status Guide for Affiliates
- OTA Booking Codes
- NÜ Car Rentals — Hand Control Policy (ADA)
- Understanding and Applying the XXAR Vehicle Classification
- Cancellation of Reservation
- MENÜ – Counter Product Pricing 2025
- Prepaid Fuel Option and Related Scenarios
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Lost & Found
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Toll & Violations
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Payments
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CC Department Corner
- CC 2025 REFRESHER COURSE
- Customer Service Index (CSI)
- Coverage and Counter Products
- Credit Card Authorization, Payments and No-Shows
- Mileage and Geographical Restrictions
- Security Deposit Policy
- Acceptable Payment Methods
- Incident Report Form and Claims
- Smoking/Cleaning Fee
- Rental Requirement / Rental Qualification, Young Drivers Fee, Restrictions and One-way Rentals
- Call Disposition via Backoffice
- Removing a Renter from DNR or Do Not Rent List
- How to Unlock a TSD User
- After Hours Return and Shuttle Guide Links
- How to Locate Car Registration via TSD Fleet Hub
- CenPos Service Status Website
- CC Training Material: Building Rapport
- Generating a Reservation in Backoffice
- How to Remotely Initial and Sign the Rental Agreement
- NÜ Car Rentals Quality Assurance Form: QA Breakdown
- How to Send Toll Usage to Customers
- Chatbot via Zendesk
- Lost and Found Process Overview for NÜ Car Rentals
- CC Chatbot Ticket Processing
- SlimCD No-Show Refund
- NÜ Car Rentals Call Flow Guide
- DRIVE Rental Cars Call Flow and QA Scoring Guide
- Call Disposition BETA – Sales Disputes for CC Department
- Ring Recording Via BackOffice Tool (Call Disposition Report BETA)
- Rental Extensions
- Reservation Status Guide for Affiliates
- OTA Booking Codes
- NÜ Car Rentals — Service Animal Policy
- NÜ Car Rentals — Hand Control Policy (ADA)
- Understanding and Applying the XXAR Vehicle Classification
- Cancellation of Reservation
- MENÜ – Counter Product Pricing 2025
- Prepaid Fuel Option and Related Scenarios
- Updated Procedure – DEN Shuttle Complaints Handling
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OTA Booking Codes
Posted
Updated
ByCJ
Review the booking codes on the affiliate website to determine the source of the reservation from our online travel agency partners.
Reservation Sources / Channels
Direct & Website
- Customer Direct (Phone/Email)
- NÜ Website Pay on Arrival
- NÜ Website Prepaid
Travel Agencies & OTAs
2. General Travel Agency
22. General OTA
27. Kayak
30. Car Trawler
32. Car Rental Express
33. CarRentals.com Pay on Arrival
34. CarRentals.com Prepaid
36. Expedia
37. Expedia Intl Inclusive
38. Travelocity
39. Hotwire
40. CheapOAir
45. Booking Group
55. Orbitz
56. Cheap Tickets
57. Priceline
58. RentalCars.com
60. Zuzuche/EasyRentCars
61. C-Trip/Trip.com
62. BSP France
64. Autorentals.com
66. CarRental Republic
70. Vehicle-Rent
72. Wisecars
76. Carnect
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