NU Car Rentals Help Center
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Reservations
- Generating a Reservation in Backoffice
- NÜ CAR GROUP VISUAL GUIDE 2025
- Reservation Status Guide for Affiliates
- OTA Booking Codes
- NÜ Car Rentals — Hand Control Policy (ADA)
- Understanding and Applying the XXAR Vehicle Classification
- Cancellation of Reservation
- MENÜ – Counter Product Pricing 2025
- Prepaid Fuel Option and Related Scenarios
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Lost & Found
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Toll & Violations
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Payments
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CC Department Corner
- CC 2025 REFRESHER COURSE
- Customer Service Index (CSI)
- Coverage and Counter Products
- Credit Card Authorization, Payments and No-Shows
- Mileage and Geographical Restrictions
- Security Deposit Policy
- Acceptable Payment Methods
- Incident Report Form and Claims
- Smoking/Cleaning Fee
- Rental Requirement / Rental Qualification, Young Drivers Fee, Restrictions and One-way Rentals
- Call Disposition via Backoffice
- Removing a Renter from DNR or Do Not Rent List
- How to Unlock a TSD User
- After Hours Return and Shuttle Guide Links
- How to Locate Car Registration via TSD Fleet Hub
- CenPos Service Status Website
- CC Training Material: Building Rapport
- Generating a Reservation in Backoffice
- How to Remotely Initial and Sign the Rental Agreement
- NÜ Car Rentals Quality Assurance Form: QA Breakdown
- How to Send Toll Usage to Customers
- Chatbot via Zendesk
- Lost and Found Process Overview for NÜ Car Rentals
- CC Chatbot Ticket Processing
- SlimCD No-Show Refund
- NÜ Car Rentals Call Flow Guide
- DRIVE Rental Cars Call Flow and QA Scoring Guide
- Call Disposition BETA – Sales Disputes for CC Department
- Ring Recording Via BackOffice Tool (Call Disposition Report BETA)
- Rental Extensions
- Reservation Status Guide for Affiliates
- OTA Booking Codes
- NÜ Car Rentals — Service Animal Policy
- NÜ Car Rentals — Hand Control Policy (ADA)
- Understanding and Applying the XXAR Vehicle Classification
- Cancellation of Reservation
- MENÜ – Counter Product Pricing 2025
- Prepaid Fuel Option and Related Scenarios
- Updated Procedure – DEN Shuttle Complaints Handling
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CC 2025 REFRESHER COURSE
Posted
Updated
ByCJ
CC Refresher Course Objective
Roadside Assistance Opening
Roadside Assistance Key Points
Roadside Assistance Call Handling Guide
AI Chatbot Opening
AI Chatbot Macro Responses
AI Chatbot Closing Conversation Ticket
Zendesk Macro Responses
Customer Service VS Customer Experience
Customer Experience Highlights
Sympathy VS Empathy
Empathy Closing
Different Types of Customers
CC Complaint Tracker
Call Dispositioning via BackOffice
End of Training – Thank You!
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